Shipping and Delivery Policy

At iPhinn, we are committed to delivering your order as quickly, safely, and efficiently as possible. Please read our shipping policy carefully to understand how your orders are processed and shipped.

1. Shipping Locations

We currently ship to the following regions:

  • Europe

  • Middle East & North Africa (MENA)

  • Africa

  • Asia

  • The Americas: Canada, the United States, and Latin American countries

If you cannot find your country on the list, please contact our support team to check shipping availability to your location.

2. Order Processing Time

Orders are processed within 1 to 3 business days (excluding weekends and public holidays).
You will receive a confirmation email as soon as your order has been shipped.

3. Shipping Times & Costs

Delivery times depend on your geographic location and the chosen shipping provider. Exact delivery times are determined directly by the shipping courier and may vary by region.

Destination Estimated Delivery Time
Saudi Arabia Determined by the shipping provider
Jordan Determined by the shipping provider
Rest of MENA Determined by the shipping provider
Europe, Americas & Asia Determined by the shipping provider

⚠️ Important Note: Delivery times may experience delays during peak seasons, public holidays, or due to unforeseen circumstances beyond iPhinn's control.

4. Order Tracking

Once your order is shipped, you will receive an email or SMS containing your Tracking Number. You can track the status of your order directly through our website or via the courier's tracking page.

5. Trusted Shipping Partners

We partner with top-tier global and local shipping companies to ensure your order arrives safely:

  • Aramex

  • DHL

  • Jordan Post

  • Local couriers (depending on the geographic region)

6. Delays & Issues

If your order is delayed, arrives damaged, or does not arrive by the expected date, please contact us at support.team@iphinn.com within 48 hours of the expected delivery date. Our team will work to resolve the issue as quickly as possible.

7. Customs & Duties (For International Orders)

International shipments may be subject to customs fees, import duties, or taxes in accordance with your country's laws. These charges are the sole responsibility of the customer and are not included in the shipping costs paid through our store.

8. Contact Us

For any inquiries related to shipping and delivery, our team is always ready to help:

📧 Email: support.team@iphinn.com