At iPhinn, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our returns and refunds policy below.
1. Return Eligibility
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You can request a return within 7 days from the date you receive your order.
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Products must be unused, in their original packaging, and in the same condition as when received.
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The store is not responsible for purchases if the customer enters incorrect information.
2. How to Initiate a Return
To start a return, please contact our customer support at support@iphinn.com with your order number and reason for return. We will provide you with instructions and a return authorization.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
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Please use a trackable shipping service to return the item. We are not responsible for lost packages.
4. Refund Process
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7 business days to the original payment method.
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Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct exchanges. If you want a different product, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery at support@iphinn.com with photos of the issue. We will arrange for a replacement or refund.
7. Contact Us
For any questions or assistance, feel free to reach out:
📧 support@iphinn.com